Dislikes are, when a band calls itself by it's original name then turns out it's only the singer and a bunch of new band members, (I play the drums and specifically wanted to see the drummer Chad Gracey perform) but that didn't happen. Paid $150 for 2 tickets, great seats, nice venue. Went to Niagara Falls this weekend for a concert at the OLG stage at Fallsview Casino to see a rock group I've liked for years called LIVE. Even the player next to us told the floor supervisor and Craig, "It's basically cheating if you don't show the cards." It is just plain ridiculous to not show the cards to prove there was a mistake. My wife does plan to call the casino gaming commission to file a complaint about this incident. This will definitely be going into an online review of the casino with his name mentioned and he didn't even blink an eye. he took about 30 second at the table to listen before telling the dealer to take all the cards, again appearing to be bothered by us. The floorman actually initially said, "He won't come down,". My wife and I felt that Chris' attitude about this was that he was being bothered and that he did not even want to come down to address the issue. Simply saying, "That's our policy" is very poor form. I have not experienced this once before in the 20 years I have been coming to play at this resort.I would encourage you to really examine your policies on being customer driven as you lost a customer for the next 2 days for simply not being transparent. This is very poor transparency on the casino's part. I then explained that there was no way he could prove to people playing that the hand was a misdeal, particularly given that the hand hand been dealt, and set by all players. He repeatedly told me it their "policy" not to show the cards. I stepped to the side and told Craig Tomori the shift manger that it was "ludicrous" to not prove that the hand was a misdeal by simply just showing the discard pile. We then refused to play anymore and my wife refused to play int eh casino the remainder of our visit. He ignored me, told the dealer to take all the cards and the dealer then dealt the next hand. The table games shift refused us and i explained there was no way he could prove it was a misdeal then. we again asked to simply show us the 2 cards in the discard pile and if the 2 cards were there, then that would be proof that the electronic button did not malfunction. The shift manger came down, refused to do the same, told us, "You are just going to have to trust us." My wife and I were not happy with this answer. After understanding that the dealers hand was not actually in the correct place, she repeatedly asked that the floorman just prove that the electronic button did not malfunction by showing the table the 2 cards on the screen that were actually in the discard pile. the floorman Lucian, declared it a misdeal and my wife was then quite upset. First, while playing at the pai gow table about 10:30pm on Friday night 1/2, the dealer dealt out all the hands, set his hand, my wife and others set their hands, then when the dealer tapped the electronic button in the middle to confirm his hand, the 2 cards did not match what he had. My wife and I have been coming here since the resort opened and have always always enjoyed it here. I stayed here 2 nights beginning of January. Will probably go back again but not on a long weekend.few jackpots todays and the returns were low. The new Momentum card gives you till September 2021, but they just opened which means you have to get the points in 2 months ? Were they expecting a quick payback? It should be 6 months from opening. Was Platinum before and earning period was 6 months. Drink servers polite and ready to for customers. The sofa area in the central bar in the middle is ok, but with Covid they should really remove it for now. Only thing was some people are not wearing their masks properly once inside with is being below heir nose and some completely off. Food options limited to Buffet( a misnomer since you really order from the menu and they let you in after. Washroom clean, not all sinks in use but good enough. Easier to win in the morning, it tightened and the machine calibration a bit off with the returns, namely in some combination I should have gotten more in the old casino, this one was oddly off in payback. Machines are well spaced, placed with plastic barriers, with each machine reminding patrons to keep hands clean all the time- another great touch for Covid protocol. Area where you get the players card is still small with a short lineup. You are sent to the counter for Covid questioning and asked phone number for contact tracing. The main lobby was very well set up with ushers telling you where to go, answering all queries, and the best of all, POLITE. Just checked the newly opened Fallsview casino now run By Mohegan Sun.
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